Terms of Service
Last Updated: May 7, 2026
Welcome to Windsor Plumber Connect (“Website,” “Platform,” “we,” “our,” or “us”).
Windsor Plumber Connect is a platform operated by Windsor Services Connect.
By accessing or using this website, you agree to comply with and be bound by these Terms of Service (“Terms”). If you do not agree with these Terms, you should not use this website.
1. Nature of the Service
Windsor Plumber Connect is an independent lead generation and referral platform that connects users with independent third-party plumbing contractors.
We do not directly provide plumbing services, employ plumbers, supervise contractors, or guarantee service outcomes.
All plumbing services are performed solely by independent contractors.
2. User Eligibility
By using this website, you represent that:
- You are at least 18 years old or have legal authority to enter into agreements
- The information you provide is accurate and truthful
- You will use the website only for lawful purposes
3. Service Requests
Users may submit requests for plumbing-related services through forms, phone numbers, or other contact methods available on the website.
Submission of a request does not guarantee:
- Contractor availability
- Response times
- Acceptance of the job
- Pricing estimates
- Completion of services
4. Independent Contractors
All contractors connected through the platform are independent third parties and are not employees, agents, partners, or representatives of Windsor Plumber Connect.
We do not:
- Control contractor operations
- Supervise work performed
- Set contractor pricing
- Guarantee licensing status
- Guarantee insurance coverage
- Guarantee workmanship or quality
Users are responsible for independently evaluating contractors before engaging services.
5. Pricing and Estimates
Any pricing information, estimates, ranges, or time estimates displayed on the website are for informational purposes only.
Actual pricing may vary based on:
- Scope of work
- Materials
- Urgency
- Site conditions
- Contractor assessment
Final pricing agreements are strictly between the user and the contractor.
6. No Warranty
The website and services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Windsor Plumber Connect disclaims all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Availability
- Accuracy
- Reliability
- Non-infringement
We do not warrant that:
- The website will be uninterrupted
- The platform will be error-free
- Contractors will respond
- Services will meet expectations
7. Limitation of Liability
To the maximum extent permitted by applicable law, Windsor Plumber Connect shall not be liable for:
- Property damage
- Service delays
- Contractor negligence
- Personal injury
- Financial losses
- Disputes between users and contractors
- Incomplete or unsatisfactory work
- Indirect, incidental, consequential, or punitive damages
Users engage contractors entirely at their own discretion and risk.
8. User Responsibilities
Users agree:
- Not to misuse the website
- Not to submit false or misleading requests
- Not to interfere with website operation
- Not to attempt unauthorized access to systems or data
Users are solely responsible for verifying:
- Contractor qualifications
- Licensing
- Insurance
- Suitability for the requested work
9. Intellectual Property
All content on this website, including:
- Logos
- Branding
- Text
- Graphics
- Design
- Website structure
is owned by or licensed to Windsor Plumber Connect and protected by applicable intellectual property laws.
Users may not reproduce, copy, distribute, or exploit website content without written permission.
10. Third-Party Links and Services
The website may contain links to third-party websites or services.
We are not responsible for:
- Third-party content
- Privacy practices
- Service quality
- External website functionality
Accessing third-party services is at the user’s own risk.
11. Communications
By submitting information through the website, users consent to being contacted regarding service requests by:
- Phone
- SMS/text message
Standard carrier and messaging rates may apply.
Users may request to stop communications at any time.
12. Privacy
Use of the website is also governed by our Privacy Policy.
Users should review the Privacy Policy to understand how personal information is collected and used.
13. Indemnification
Users agree to indemnify and hold harmless Windsor Plumber Connect and its operators from any claims, damages, liabilities, costs, or legal expenses arising from:
- Use of the website
- Interactions with contractors
- Violations of these Terms
- Misuse of services
14. Modifications to the Website or Terms
We reserve the right to:
- Modify or discontinue website features
- Change services
- Update these Terms at any time without notice
Continued use of the website after updates constitutes acceptance of revised Terms.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of:
- Ontario, Canada
Any disputes arising from use of the website shall be subject to the jurisdiction of Ontario courts.
16. Contact
Questions regarding these Terms may be submitted through the contact form available on the website.